Refund Policy

1. Our Promise

We want you to be completely satisfied with RecoverFlow. If the Service does not meet your expectations, we offer a straightforward, no-questions-asked refund policy. This policy applies to all plans, including the Lifetime deal.

2. Refund Window

Lifetime deal (one-time payment): you may request a full refund within 30 days of your purchase, for any reason. We believe in giving you time to genuinely evaluate the product.

Subscription plans (monthly or annual): you may request a full refund for the current billing period within 14 days of the charge. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period and you will not be charged again.

3. How to Request a Refund

To request a refund, email us at support@hackiom.xyz with the subject line "Refund Request" and include the email address you used to purchase the Service and your payment reference if available. We will process eligible requests within 5–7 business days and the refund will be returned to your original payment method.

4. Payment Processor

Payments for RecoverFlow are processed by Paddle, our merchant of record. In addition to this policy, purchases may be covered by Paddle's buyer protection. If you have issues with a charge, you can also contact Paddle directly for assistance with payment-related disputes.

5. Exceptions

We do not offer refunds for abuse or violation of our Terms of Service, including fraudulent activity or attempts to circumvent the Service. Repeated refund abuse may result in the refusal of future refunds.

6. Contact

Questions about this policy? Contact us at support@hackiom.xyz.